FAQs

We suggest preventive health check-up if you
A. Are above the age of 30 years
B. Are leading a stressed life
C. Frequently eat out (more than twice a week)
D. Have no time to exercise (sedentary lifestyle)
E. Do not get adequate rest.

You are right. But when they are done as a treatment to the disease because there cost increases due to requirement of reporting very urgently. But as a preventive care package, they can be made available at much Lower rates by planning tests in advance. You yourself would be able to see this by checking in our package section.

Morning 7 am to 11 am is ideal for sample collection for fasting tests/profiles wherein samples of non-fasting tests/profiles can be collected till evening 2:00 pm. We request you to book tests at least one day before so that you can be served as per your convenient time.

No. The payments have to be done before or at the time of sample collection to the technician in full.

Barcoding helps to seal the identity of the specimen collected from you. There is no pipetting of the sample done (transfer of specimen from one vial to another) and thus no mix-up is possible. The barcodes are registered in the system against the order book at us. The samples are transported in sealed containers. Every process in the laboratory is evaluated and approved by accrediting bodies. The laboratory is fully automated in all stages for most of the tests, pre-analytical, analytical, and post-analytical avoiding human intervention. The reports are directly printed. There is no possibility of mix-up of samples or reports. However, for your satisfaction, you are advised to note down the barcode number(s) as soon as sample(s) are collected and cross-check the same with the report(s).

The technicians or phlebotomists for specimen collection are adequately qualified and also would have experience in this field before they are assigned to this task.

If any preventive healthcare package is required to be done, it does not need a doctor’s prescription. However, in case of any illness, the patient is advised to consult with their physician before making any booking.

Once the specimen(s) are collected, including transit time, the laboratory will take anywhere between 24 to 72 hours for softcopy reports on your registered email. Hardcopy reports if opted by paying extra at the time of booking (exclusive of the test/package cost), will be reached you in 3 to 5 days after processing of the sample. You will be intimated by SMS once the softcopy report is delivered to your registered email ID and the Hardcopy report is dispatched to your address with tracking details.

Some of the tests or profile requires that the beneficiary is on fast for 10-12 hours before the sample collection is done. We would guide you if your tests require fasting. During fasting, no food, beverages, or medicines are to be consumed by the beneficiary. Only water is permitted. Also we advise to avoid heavy food like nonveg and dairy products in dinner for fasting tests. If fasting is not followed, then the results for some of the tests would be affected and values may vary.